Dispatch, Delivery and Returns
We offer same-day dispatch on all items, and the order deadline is displayed on each product page. Orders placed after the deadline or at weekends will be dispatched the following working day. If there is a problem or delay in processing your order we will contact you immediately.
We offer two domestic UK delivery methods:
Standard - Royal Mail 1st class, estimated 1-2 working days after dispatch. £1.99, or free on orders over £10.
Royal Mail Special Delivery - Guaranteed delivery by 1pm the next working day after dispatch. No Saturday, Sunday or bank holiday deliveries. Signature required. £9.99 flat rate.
Orders to non-UK addresses will usually be dispatched by Royal Mail International Priority, an airmail service which takes 3-5 working days to western Europe, and 5-7 days to the rest of the world. Heavier items may be sent with an international courier.
Unused, unopened items can be returned within 30 days of purchase for a full refund of the item value. Original delivery charges cannot be refunded. To arrange a return please contact firstname.lastname@example.org.